This page explains everything a Netcoins user needs for signing in, creating an account, resetting credentials, enabling two-factor authentication (2FA), common errors and how to contact support.
How to login to Netcoins (step-by-step)
- Open the Netcoins website or mobile app.
- Click or tap Sign In (usually top-right).
- Enter the email address you used to register and your password.
- If you enabled 2FA, provide the authentication code from your authenticator app or SMS when prompted.
- Click Sign In. On successful entry you will land on your dashboard where you can view balances and trade options.
If you use password managers, confirm the saved credentials match your current Netcoins email and password.
Create a new Netcoins account
- From the homepage choose Get Started or Create Account.
- Provide a valid email, choose a strong password, and follow identity verification steps if requested (KYC).
- Verify your email using the confirmation link sent to your inbox before first login.
Resetting your password or forgot login
If you cannot remember your password:
- Click Forgot password? on the Sign In screen.
- Enter the email associated with your Netcoins account and submit.
- Open the password reset email and follow the secure link to create a new password.
Tip: Use a unique, long password and consider a reputable password manager to avoid future lockouts.
Setting up and recovering Two-Factor Authentication (2FA)
2FA significantly increases security. Netcoins supports authenticator apps (TOTP) and SMS codes. To set up:
- Go to Account > Security.
- Choose Enable 2FA, scan the QR code with an authenticator app (e.g., Authy, Google Authenticator) and enter the code shown.
If you lose access to your 2FA device, use your recovery codes (store them safely) or contact Netcoins support for account recovery. Expect identity verification steps.
Common sign-in issues & troubleshooting
- Incorrect password: Use the password reset flow.
- No confirmation email: Check spam, promotions tabs, or request a new confirmation.
- 2FA errors: Confirm device time is synced (TOTP relies on device clock).
- Account locked: Wait for any automatic timeout or contact support if lock persists.
Security best practices
- Enable 2FA and keep your recovery codes offline.
- Use a password manager and unique passwords for each service.
- Beware of phishing emails and always verify the website URL before entering credentials.
- Keep your browser and device OS updated.
Contact & support
If you cannot recover access using automated flows, contact Netcoins support through the official contact or help center available on their website. Provide requested identity documents only via official secure channels.
Visit Netcoins Help Center